Position: Volunteer Relations Supervisor

Hours: 30 hours per week

Salary: £9.91 per hour 

Location: Office based - tbc

If you would like to apply, please complete an application form and forward to [email protected]

All applications will be reviewed on a rolling basis and interviews conducted accordingly.

Main Purpose of the Job:

With clear understanding of the benefits of volunteering and ideally experience of working directly with volunteers, you will have strong interpersonal skills, be talented developing meaningful relationships quickly and be able to confidently collaborate with a wide range of people, inspiring volunteers and staff to get involved. You will have exceptional people management and event skills, as well as a commitment to delivering a high-quality service in line with our mission and core values.

Key Tasks and Responsibilities

Main areas of responsibility

Develop and deliver a volunteer engagement programme that ensures all volunteers feel valued.

  • Develop and deliver an annual volunteer awards event.
  • Design and develop our regular volunteer newsletter.
  • To manage and utilise the online volunteer hub, updating all stakeholders as appropriate.
  • You will be part of the team to deliver several key transformational programs and therefore you must be keen to trial and lead the way.
  • Work closely with volunteer task force members to maximise awareness and opportunities within the charity and to ensure integration into the charities other activities and needs. 
  • Assimilate volunteer and organisational data into digestible reporting formats.
  • Develop volunteer case studies.
  • Promote volunteering, internally and externally in collaboration with the volunteer task force members to ensure that the impact of volunteers is celebrated.
  • Develop and manage the volunteer recruitment programme.
  • Manage volunteer recruitment adverts on third party websites.
  • Ensure the enquiries we receive are effectively passed on to the relevant volunteer task force member.
  • Support our volunteers to recruit additional volunteers through their social networks and peer groups.
  • Provide support to the VTFM with the use of our Volunteer Management System, exploiting the benefits of our Jerry Green Dog Rescue Passport
  • Provide on-site support as and when required to any volunteer task force member or operational team.
  • Ensure that all sites are using the passport system to; receive and manage volunteer applications, store volunteer records and record volunteer hours.
  • Enhance the experience of volunteering across Jerry Green Dog Rescue by supporting the Head of Income Generation to deliver high quality guidance documents to support charity wide volunteering activities.
  • Support in the auditing of training, bringing innovative solutions to redesign sessions and embed a more blended learning approach to JGDRs volunteer programme
  • Lead on the administration and development of our toolbox talks, being the key internal contact for support.
  • Administration and coordination of inductions and relationship management with external providers
  •  Answer first line queries from staff and providers
  •  Attend events across the many aspects and venues of the Charity.
  •  Liaising with Volunteer Task Force members to ensure administration needs are completed for HR and providing ongoing support.

 Role Expectations

  1. Keep abreast of internal and external volunteer developments and respond accordingly.
  2. To attend and contribute to 121s and guided conversations process, meetings, training, and other events as required.
  3. Be committed to delivering good performance and a high level of volunteer service.
  4. Undertake other duties that may be necessary and compatible with the nature of this post and this will require flexibility in undertaking the role.
  5. Work collaboratively with the HR Team and your wider working colleagues

All members of staff within Income Generation are expected to embody our mission, values and principles. This includes an expectation that they will:

  1. Show passion for what JGDR does.
  2. Work collaboratively across teams, departments and centres.
  3. Be open to change and respond flexibly and quickly to the changing world.
  4. Demonstrate organisational awareness and see the bigger picture while working towards objectives.
  5. Communicate effectively, ensuring their messages are understood and that they strive to understand others.
  6. Value diversity and treat others with respect, showing sensitivity towards differences, promoting, and encouraging diversity, and building on people’s different skills and talents to enhance the quality of their own and other’s work.
  7. Take responsibility for their decisions.
  8. Adhere to relevant legal and statutory requirements including the Data Protection Act, Health and Safety at Work Act and relevant charity law.
  9. To be prepared to work flexibly (e.g. hot-desking, home-enabled working) according to business need
  10. Maintain an appropriate level of confidentiality at all times.

Person Specification Core Competencies




Qualifications & experience


·       People Management

·       IT competent

·       2 years’ experience in a public facing/ customer service role

•        Volunteer Management qualification



Knowledge, Skills & Abilities


•        To be able to work collaboratively

•        Clear communication skills

•        Understand confidentiality needs

•        Understanding of legal requirements associated to the Volunteering community

•        CRM systems

•        GDPR knowledge




•        Show commitment to the values of Jerry Green Dog Rescue and promote our work.

•        Contribute to, influence and respond to changes in Jerry Green Dog Rescue, sharing knowledge and information to benefit the organisation.

•        Self-motivated – tenacious, with high level of accuracy and good attention to detail. Show commitment to achieving high standards and objectives as well as being well organised – with a demonstrated ability to meet deadlines.

•        Self-awareness – positive attitude and can-do approach, remaining calm in a busy a multitasking environment, working to the priorities to a number of people.

•        Value yourself by taking responsibility for your own professional learning and development and presentation in the work place.

•        Valuing and respecting the contribution of others and welcome constructive feedback.

•        Be prepared to travel to other Centres if the work load dictates

•        Full, UK driving license



·       Ability to work flexibly