Reception and Admin Volunteer Various locations across Lincolnshire, Nottingham and Yorkshire As an office volunteer you will assist the centre teams with essential office based tasks of the charity. You will need to have excellent customer care skills, possess a good telephone manner and to be polite and courteous. You must be able to maintain confidentiality, be computer literate and be reliable and punctual. Ideally you will be able to work alone, or as a member of a team and have experience of an office environment and previous customer service experience. What skills and attributes do I need? You will need to have excellent customer care skills You will enjoy talking to people and building rapport Be empathetic and non-judgemental when dealing with customers who have come to hand their dogs into rescue, or are enquiring about doing so Possess a great telephone manner The ability to be polite and courteous at all times Possess computer literacy To be honest, reliable and punctual Ideally you will be able to work alone, or as a member of a team Have experience of an office environment Previous customer service experience would also be an advantage You must be able to maintain confidentiality Have a commitment to our core principles and procedures Enjoy being around dogs, as a rescue dog or two often keeps you company on reception Some of our sites are not on a public transport network, so you may need to have your own transport. Please check with your local centre if this could be an issue for you. How much time do I need to commit? Ideally a few hours a week from 8.30am until midday as this is the busiest time with our dogs. What support will I be given? You will go through a full induction to the role You will go through a skills check and shadow a member of staff doing the job We will provide you with continuous support and guidance. What benefits can I expect? The opportunity to enhance your CV, we will be happy to provide a reference regarding your volunteer contribution after 3 months should you require it The opportunity to develop, learn new skills or build on existing ones The opportunity of meeting new people The satisfaction of knowing that you are making a vital difference to our essential work