Reception and Admin Volunteer Why we need you To assist with office-based cover for our reception area providing an excellent first point of contact for our Charity. This is a key role as first impressions and a friendly welcome to everyone who contacts Jerry Green Dog Rescue is important. What will you be doing? Meeting and greeting visitors to the centre. Providing a friendly and approachable environment where customers fell welcome and comfortable. Taking receipt of donations from the public, thanking them for their generosity and recording the information so that we can thank then formally. Giving an excellent customer service experience including helping people as they shop. Answering enquiries from the public and other centres in person and on the phone. Accurate taking and recording of messages. Working as part of a team and making new friends. Any other tasks relating to this role. What skills and attributes do I need? You will need to have excellent customer care skills. You will enjoy talking to people and building rapport. Be empathetic and non-judgemental when dealing with customers who have come to hand their dogs into rescue, or are enquiring about doing so. Possess a great telephone manner. The ability to be polite and courteous at all times. Be able to use a computer. To be honest, reliable and punctual. Ideally you will be able to work alone, or as a member of a team. Have experience of an office environment and previous customer service experience would also be an advantage. You must be able to maintain confidentiality. Have a commitment to our core principles and procedures which will be explained. Enjoy being around dogs, as a rescue dog or two often keeps you company on reception. Some of our sites are not on a public transport network, so you may need to have your own transport. Please check with your local centre if this could be an issue for you. How much time do I need to commit? Ideally a few hours a week, to cover either a morning or an afternoon. What support will I be given? You will go through a full induction to the role You will go through a skills check and shadow a member of staff doing the job We will provide you with continuous support and guidance. What benefits can I expect? The opportunity to enhance your CV, we will be happy to provide a reference regarding your volunteer contribution after 3 months should you require it The opportunity to develop, learn new skills or build on existing ones The opportunity of meeting new people The satisfaction of knowing that you are making a vital difference to our essential work How do I apply? Download and complete our volunteer application form and email it to our Volunteer Development Officer at [email protected] Alternatively, you can contact your local Jerry Green Dog Rescue centre for more information.