Why we need you

To assist with office-based cover for our reception area providing an excellent first point of contact for our Charity. This is a key role as first impressions and a friendly welcome to everyone who contacts Jerry Green Dog Rescue is important.

What will you be doing?

• Meeting and greeting visitors to the centre.
• Providing a friendly and approachable environment where customers fell welcome and comfortable.
• Taking receipt of donations from the public, thanking them for their generosity and recording the information so that we can thank then formally.
• Giving an excellent customer service experience including helping people as they shop.
• Answering enquiries from the public and other centres in person and on the phone.
• Accurate taking and recording of messages.
• Working as part of a team and making new friends.
• Any other tasks relating to this role.

What skills and attributes do I need?

• You will need to have excellent customer care skills.
• You will enjoy talking to people and building rapport.
• Be empathetic and non-judgemental when dealing with customers who have come to hand their dogs into rescue, or are enquiring about doing so.
• Possess a great telephone manner.
• The ability to be polite and courteous at all times.
• Be able to use a computer.
• To be honest, reliable and punctual.
• Ideally you will be able to work alone, or as a member of a team.
• Have experience of an office environment and previous customer service experience would also be an advantage.
• You must be able to maintain confidentiality.
• Have a commitment to our core principles and procedures which will be explained.
• Enjoy being around dogs, as a rescue dog or two often keeps you company on reception.
• Some of our sites are not on a public transport network, so you may need to have your own transport. Please check with your local centre if this could be an issue for you.

How much time do I need to commit?

Ideally a few hours a week, to cover either a morning or an afternoon.

 What support will I be given?

• You will go through a full induction to the role
• You will go through a skills check and shadow a member of staff doing the job
• We will provide you with continuous support and guidance. 

What benefits can I expect?

• The opportunity to enhance your CV, we will be happy to provide a reference regarding your volunteer contribution after 3 months should you require it
• The opportunity to develop, learn new skills or build on existing ones
• The opportunity of meeting new people
• The satisfaction of knowing that you are making a vital difference to our essential work

How do I apply?

Download and complete our volunteer application form and email it to our Volunteer Coordinator at [email protected]

Alternatively, you can contact your local Jerry Green Dog Rescue centre for more information.