Position: Dog Welfare Assistant - Fixed Term (approximate dates 24.07.21 to 05.09.21)

Hours: 40 hours per week on a rota basis including alternate weekends

Location: Broughton, North Lincolnshire, DN20 0BJ

Salary: £8.91 per hour

Closing date: Midday on Friday 18th June 2021

If you would like to apply, please complete an application form and forward to: [email protected]

Main Purpose of the Job:

To promote the Mission, Vision, Values and Core Principles of Jerry Green Dog Rescue, taking a positive and happy approach to supporting a workplace that celebrates success and learns from mistakes.  Be responsible for meeting appropriate standards of performance.

To support the Centre Manager to fully utilise our resources, to maximise Centre productivity and deliver against the Centres Plan. To ensure that all dogs are cared for as outlined in our Dog Welfare Policies and ensure that the Centre maximises Rehoming opportunities.  To exploit every opportunity presented to enable an efficient and customer friendly approach to those wishing to adopt/rescue a dog or to use our services.

Be an Ambassador for the Charity, taking every opportunity to fundraise, build supporter relationships and make lasting friendships.

To support the team with key elements of dog welfare including cleaning and husbandry, exercising dogs and support the housekeeping of the North Lincolnshire site. 

To educate potential new owners and the general public, in and outside the Centre, in the care and welfare of their dogs.

To promote the Enterprise services at the Centre, where applicable, to adopters, supporters and customers at every available opportunity.

Key Tasks and Responsibilities:

Work as directed by the Centre Manager in any area that you are suitably trained to do so.

Work in accordance with Jerry Green Dog Rescue procedures and best practice to support the best welfare for our Boarding clients.

Care for all dogs in the Rescue Centre, in an appropriate and welfare friendly manner, to include cleaning of kennels, grooming, feeding, enrichment, exercise and administration and recording of medication as required.  Maintaining a high standard of good hygiene practices and good housekeeping across all areas of site at all times.  

Maintain accurate records on our dog management database, to include admission, behaviour, financial and veterinary information. 

Where required, work in Reception, supporting administration, for both the rescue centre and the enterprise services.

Ensure the highest standards of customer care are delivered to all centre visitors and contacts, by presenting a professional and friendly approach both face to face and on the telephone.

Be an Ambassador for the Charity exploiting fundraising opportunities at all times. To take responsibility for asking directly for support, be that for funds through our Regular Individual Giving, one-off donations, goods and services, or voluntary and supporter opportunities.

Be able to conduct themselves in a calm and professional manner around euthanasia decisions at the Centre, demonstrating emotional resilience and supporting colleagues both paid and unpaid throughout the decision-making process. 

To positively promote the benefits of our insurance partnership, our shop goods and our Enterprise Services to add value to the customer service experience.

Adhere to all Health and Safety requirements, taking personal responsibility for your safety and the safety of others, reporting any concerns and incidents to the Manager or the Boarding Supervisor.

Undertake other reasonable duties as required.

Person Specification

 

Criteria

Desirable

Qualifications & Experience

·      Have a good level of written and verbal communication skills and be able to discuss the welfare and management requirements of dogs within a team environment and members of the public.

·       Canine specific qualifications above that of NVQ2

·        Customer Care qualification.

·        Qualified to National Diploma Level or NVQ 2 or equivalent in animal care/welfare

·         Paid or voluntary experience of working in a dog rescue environment

Dog Welfare Experience

·        Able to understand and implement the dog welfare policy, standards and procedures, treating each dog as an individual, recognising their needs and adapts approach

·         Looks after facilities to ensure they remain fit for purpose

·         Ability to work flexibly, willing to work beyond contracted hours to meet the welfare needs of the dogs

·          Maintains a suitable level of fitness to carry out the duties required of the role   

 

Administration

·          Understands the importance of, and has the ability to record accurate information in relation to dog records.

·           Works to strict Health & Safety procedures

·           Team working within a centre environment, including volunteers

 

 

Profile and Reputation

·           Able to understand the desires of the public who visit us, particularly Meet&Match ®

·            Good communication skills to offer good customer care promoting a positive, helpful, honest and friendly environment to ensure they leave with a great impression

·            Own transport arrangements to and from work to suit working hours of 8am-5pm

·            To hold a full, clean drivers licence for no less than 1 year

 

Aptitude/Behaviours

·             Self-motivated – able to spot opportunities for service improvement, works flexibly, beyond contracted hours where necessary. Able to spot new opportunities on boarding supporters and building Enterprise

·             Self-awareness – able to manage own stress and resilience in a challenging environment, remaining objective and stable in stressful situations.

·             Respect for others – contributes towards good team work across a variety of roles, supporting work colleagues; honesty in dealing with people, delivering difficult messages sensitively but directly in a timely and appropriate manner to a range of individuals

·             Tenacity – resilient, coping with setbacks and perseveres in the face adversity, containing own and others anxiety

·              Shows integrity – is reliable and trustworthy, going the extra mile when necessary

·              Fitness – able to maintain a suitable level of fitness to be able to perform the role