Position: Deputy Centre Manager

Location: Broughton

Hours: 40 hours per week as part of a rolling rota, weekend work required.

Salary: £19,800 – £24,200 dependant on skills and experience.

Accommodation Available.

Full Time / Permanent


We are a committed and ambitious charity and we have big plans for the future! This role will see you drive our rehoming team’s vision, with integrity, honesty & accountability. Collaborating with your peers to be innovative, adaptable and focused in providing the optimum welfare for all dogs.

You will be joining our loyal and committed team of staff and volunteers at the North Lincolnshire Centre; being responsible for rescue & rehoming operations, including the leadership of five authentic and engaging Dog Welfare Assistants. You will also develop close working relationships with our Centre Trainer & Enterprise teams to enable us to accomplish our goals together.

We are looking for someone energetic, with the self-motivation to maintain a positive and driven culture, connecting with people in order to conquer the day to day operations of an active rescue centre with a big reputation. For guaranteed success we need a candidate who can offer extensive knowledge of welfare practices, combined with expressing the importance of the customer journey and confident in what they believe good leadership looks like. You will have experience in developing the skills and talent of those around you and be comfortable with offering genuine recognition and feedback.

We understand this is a big role, so you will need to be committed to your own personal development, embracing vulnerability whilst still demonstrating the confidence to make calculated decisions that would minimise risk. You will be supported by an experienced Centre Manager who will support you through person centred supervision, developing your skills with a bespoke training strategy.



Job Description

Responsible to:           Centre Manager

Responsible for:         Dog Welfare Staff 

Main Purpose of the Job:  To support the Centre Manager to manage Centre Staff and volunteers to promote the mission, vision and values of the organisation, ensuring quality standards and sound dog population management is in place so that all dogs are cared for as outlined in our Dog Welfare policies. Ensure the Centre maximises rehoming opportunities so that dogs are rehomed to the high standards of the organisation as set out in the rehoming policy. With the Centre Manager, directly support, manage and motivate the Centre Teams in population management, quality dog welfare and building and grounds maintenance as well as support communications, volunteering and fundraising.   

 

Key Tasks and Responsibilities: 

  • Effectively and efficiently support the Manager to comply with the charities policies and procedures and all necessary Health & Safety regulations.
  • Assist in the organisation and support of fundraising and communications activities within the area, including volunteer recruitment and support and developing new business opportunities.
  • Manage the Dog Welfare staff using sound principles and standards, guide the team and mentor them to reach their goals and motivate the team to effectively manage their workloads whilst focusing on good welfare and homing practices.
  • Support the Centre Manager to ensure Dog Welfare Assistants and Volunteers provide excellent customer care at all times.
  • To monitor the fabric and fittings of the building and ensure that housekeeping is to the required standard.
  • Ensure dogs entering the Centre are cared for to a high welfare standard as outlined in the dog care policy and are appropriately assessed and cared for in a welfare friendly manner, assisting the Centre Manager regarding liaising on rehoming and euthanasia decisions as appropriate.
  • Help build relationships with veterinary professionals, members of the press and other relevant organisations in the sector and support visits from external organisations as required.
  • Provide Management cover in other areas as and when necessary.
  • Any other duties commensurate with the post.

 

Person Specification

 

Qualifications & Experience

  • Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare (D)
  • Paid or voluntary experience of working in a dog rescue environment or equivalent.
  • Management qualification NVQ3 or equivalent

 

Understanding of the importance of ensuring of good dog welfare

  • Passionate about continuous improvement of the welfare of dogs across the whole organisation and demonstrates vigilance in ensuring the depth and breadth of good dog welfare standards
  • 3 years’ experience of working with dogs and an understanding of dog behaviour and welfare to ensure sound dog population management ensuring effective intake and rehoming decisions
  • Understands the importance of managing dog populations ensuring adequate assessment and progress monitoring including behaviour referrals and liaise with vet services accordingly
  • Ability to support Managers to shape and develop the organisational policy, standards and procedures through regular feedback
  • Able to support DWA skills development in dog behaviour
  • Experience of undertaking dog assessment to understand its behaviours and needs
  • Sustained contribution to creating a relaxed, stress free environment for animals
  • Has had responsibility for facilities safe and fit for purpose and acts to address unsafe facilities and equipment

 

Administration          

  • Understands the important of and has the ability to ensure accuracy of dog records, particularly post adoption contact and support, referrals, euthanasia’s, and foster insurances; keeps quality records of contact with vets and outside organisations
  • Supports Fundraising and Communications in all areas of its work
  • Has used customer feedback to find out customers' expectations, following up on both positive and negative feedback
  • Supports controls of expenditure and income generation targets -  

 

Proven experience of successful management (within management role)

  • Experience of supervising, motivating and supporting paid staff and volunteers including 121’s assessing workloads and delegating accordingly
  • Able to ensure adherence to strict health and safety procedures by all the staff
  • Makes clear and appropriate decisions in line with responsibility of role without the need to seek authority.
  • Seeks advice and authority where appropriate.

 

Aptitude/Behaviours  

  • Self-motivated – able to spot opportunities for service improvements and new enterprise; works flexibly, beyond contracted hours whenever necessary
  • Self-awareness -  able to support others manage stress, and contains own emotions
  • Respect for others, facilitating good team work and supporting work colleagues; honesty in dealing with people, delivering difficult messages sensitively but directly in a timely and appropriate manner
  • Positive mental attitude- Recognising good mouthing is an antidote to bad mouthing.
  • Tenacity – resilient, coping with setbacks and perseveres in the face of adversity, containing the anxiety of others
  • Shows integrity is reliable and trustworthy, going that extra mile when necessary
  • Fitness - able to maintain a suitable level of fitness to be able to do the job
  • Shows integrity is reliable and trustworthy, going that extra mile when necessary
  • Fitness - able to maintain a suitable level of fitness


You can download an application form here and an equal opportunities form here. 

Deadline for applications is: Sunday 1st July at 12 noon.

Interviews are planned for: Wednesday 11th and Thursday 12th July


Please send all completed application forms to Rebecca Issott, [email protected]
or to Jerry Green Dog Rescue, Broughton, Brigg, North Lincolnshire, DN20 0BJ