East Yorkshire Dog Welfare Assistant Position: Dog Welfare Assistant Location: Gilberdyke, East Yorkshire Salary: £15,600- £17,400 We are currently recruiting for a Dog Welfare Assistant to join our team on a full time permanent contract. The successful candidate will be cheerful, confident and friendly, who can work on their own, prioritising their own workload, and also as part of a small team. Delivering our Meet&Match® approach to rehoming, is as much about experience as aptitude, so excellent customer care skills are vital. As well as looking after the welfare of the dogs in our care, you will also be responsible for administration including databases, email and social media as well as things like Gift Aid. We provide an employment package of perks, training and CPD that is difficult to beat in any other charity our size. Passionate and purposeful we are proud to have Core Principles that guide every aspect of our work including supporting people. Job Description Main Purpose of the Job: To support the Centre Manager to promote the mission, vision and values of the organisation, ensuring that quality standards, sound dog population management so that all dogs are cared for as outlined in our Dog Welfare policies and ensure the Centre maximises rehoming opportunities. To admit dogs and implement each dogs care and any training programme in order to successfully rehome them. To educate potential new owners and the general public in the care and welfare of their dogs. Key Tasks and Responsibilities Work as directed by the Centre Management Team In accordance with Jerry Green procedures conduct dog assessments. Ensure dogs available for rehoming are positively promoted to maximise adoption and supporter opportunities. Assist customers to select dogs through the ‘Meet & Match’ appropriate to their circumstances by providing accurate and relevant information and advice. Care for all dogs at the Centre in an appropriate and welfare friendly manner, to include cleaning of kennels, grooming, feeding, exercise and administration of medication as required. Ensure that any training programme is delivered and accurate and up to date records are kept. Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach both face to face and on the telephone and all other communication methods including social media. To positively promote the benefits of our insurance partnership, our shop goods and our services to add value to the customer experience. To take responsibility for asking for direct support, be that for funds through regular Individual Giving, one off donations, goods and services, or voluntary and supporter opportunities. Maintain accurate records on dog management database to include admission, adoption, and behaviour, financial and veterinary information as well as ensuring that all customer information is shared with Central Office. Be active in raising the profile of JGDR taking a proactive approach with fundraising, publicity and education events and activities Support and all that you do! Assist and support Centre volunteers. Undertake personal CPD training as agreed. Adhere to local Health and Safety requirements. Interface with media as required. Undertake other reasonable duties as required. Person Specification Qualifications/Training/Experience Preferably qualified to National Diploma, NVQ2 or equivalent in animal care/welfare. Paid or voluntary experience of working in a dog rescue environment or equivalent. Dog Welfare Experience Understands and implements the dog welfare policy, standards and procedures, treating each person and each dog as an individual, recognizing their needs and adapting our approach to ensure those needs are met Passionate about improving the welfare of our dogs with the ability to provide good dog welfare including all aspects of caring for, bathing, exercising and basic training of all dogs to bring out the best in them. Sound dog assessment to understand their behaviours and needs and makes a contribution to creating a relaxed, stress free environment Looks after facilities to ensure they are safe and fit for purpose for visitors, staff and dogs alike Ability to work flexibly, willing to work beyond contracted hours to meet the welfare needs of the dog, where necessary with ability to maintain a suitable level of fitness Administration & Operations Ability to use IT to keep accurate dog welfare records, petty cash, shop sales Works to strict health and safety procedures Motivated to engage and participate in fundraising activities, events and in educational and awareness raising, events and activities Knowledge of implementing social media responsibility Team working with work mates and volunteers Profile & Reputation Able to assess and understand the desires of the public who visit us, particularly Meet & Match Good communication skills to offer good customer care promoting a positive, helpful, honest and friendly environment to ensure they leave with a great impression Ability to make sales from fundraising tickets to shop sales and services Full, clean UK driving licence Aptitude/Behaviours Self-motivated – works towards continuous improvements in behaviour with high ethical standards both personally and professionally. Fitness - able to maintain a suitable level of fitness. Understanding our Vision, Mission and Values able to communicate how we do what we do and why we do it Positive mental attitude – recognising that good mouthing is the antidote to bad mouthing. Self-awareness - assertive and manages own stress, remaining objective and stable in stressful situations, and able to contain anxieties and emotions. Shows honesty in dealing with people, delivering difficult messages sensitively but directly in a timely and appropriate manner. Ability to work flexibly, beyond contracted hours to meet the welfare needs of the dog and the organisation where necessary. You can download an application form here and an equal opportunities form here. Please send all completed application forms to Kerri at [email protected] or to Jerry Green Dog Rescue, Bennetland Lane, Gilberdyke, HU15 2TN. Closing date 23rd March 2018. If you would like any further information regarding this role please call our East Yorkshire Centre Manager, Kerri, on 01430 449112.