Position: Centre Manager

Location: Gilberdyke, East Yorkshire

Salary: £21,800 – £26,700, including relocation expenses

At Jerry Green Dog Rescue, we are looking for an experienced leader, someone who works with integrity, honesty and positivity – and with the drive to go all-out to lead the centre and the team to achieve its best.  You will be a natural problem solver, a good communicator, resourceful, innovative and resilient too.

Our Centre Managers must take pride in creating a space fit for its purpose to rescue, care for and rehome nearly 200 dogs a year through our very own Meet&Match® approach. Just as important for the Centre Managers role though is to support the centre team to deliver the best dog welfare and customer service. 

Great communication skills are vital to ensure strong staff, volunteer, visitor and donor engagement. You will be someone who thrives on working in the centre with the team and in addition out in the local community, creating opportunities and building new partnerships that extend our reach locally and enhance our brand, profile and reputation. You will be central in articulating why we do what we do both in the centre and in the community.

Everyone one of us at Jerry Green Dog Rescue believes in the values of our founder, that all dogs deserve a good life and a safe, loving home and we stand ready to provide support and care for all our dogs throughout their lives.

Centre Manager Job Description
Responsible to: Deputy CEO
Responsible for: Deputy Centre Manager

Main Purpose of the Job: To manage the centre, its staff and volunteers to promote the mission, vision and values of the organisation, ensuring that quality standards, sound dog population management so that all dogs are cared for as outlined in our Dog Welfare policies and ensure the Centre maximises rehoming opportunities so that dogs are rehomed to the high standards of the organisation as set out in the rehoming policy. To support, manage and motivate the Centre Team, directly managing the Deputy Manager.

Key Tasks and Responsibilities:
• Effectively and efficiently run the centre complying with the charities policies and procedures and all necessary Health & Safety regulations.
• Manage Deputy Manager and Centre Trainer, ensuring excellent customer service is delivered at all times, providing management cover in other areas as and when necessary.
• Inspire and motivate the team, helping them manage their workloads effectively whilst focusing on good welfare and rehoming

• Monitor the fabric and fittings of the building and ensure that housekeeping is to the required standard
• Identifies, creates and develops new opportunities for successful enterprise and income generation including sponsorship, new business and fundraising activities locally.
• To support the Fundraising team to ensure the Centre reaches its fundraising, communications and volunteer participation targets.
• Ensure dogs entering the centre are cared for to a high welfare standard as outlined in the dog care policy and are appropriately assessed, liaising on rehoming and euthanasia decisions as appropriate.
• Represent Jerry Green Dog Rescue in the local region and at external events, building relationships with veterinary professionals, members of the press and other relevant organisations in the sector.

Person Specification

Qualifications & Experience
- Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare (D)
- Paid or voluntary experience of working in a dog rescue environment or equivalent.
- Management qualification NVQ3 or equivalent

Understanding of the importance of ensuring of good dog welfare
- Passionate about continuous improvement of the welfare of dogs across the whole organisation
- 2 years or more experience with the responsibility for facilities and health and safety with a sound understanding of the importance of staff and volunteer adherence to strict health and safety procedures
- Experience of working with dogs and an understanding of dog behaviour and welfare

Proven experience of successful management (within management role)
- Ability to support other Managers to shape and develop the organisational policies, standards and procedures through regular feedback
- Management and implementation of staff induction, development, appraisal and performance management
- Understands the importance of using customer feedback to understand what customers consider good service, experience of a variety of methods to find out customers' expectations with experience of managing customer care complaints feedback and evaluation
- Able to make clear and appropriate decisions in line with responsibility of the role without the need to seek authority.
- Able to delegate effectively
- Identifying training needs (TNA) in operational staff.

Operational Management
- Evidence of systems and process improvements with examples of continuous improvement of services
- Ability to ensure advancement of brand and reputation including production of successful publicity and promotion/info
- Undertaken regular needs/market analysis, service/activity/ project planning
- Good negotiation skills, with collaborative approaches to sponsorship and wider community engagement and awareness raising

Finance Management
- Good financial acumen or knowledge / experience
- Able to use finance information to monitor spend against budget and income generating against targets and manages population and operations accordingly
- Ability to identify, create and develop new opportunities for successful enterprise and income generation
- IT literate with a good knowledge of Word, PowerPoint and Excel, database experience desirable
- Full, clean UK driving licence
- Legally entitled to work in the UK

− Self-motivated – High ethical standards both personally and professionally, able to procuring new business for enterprise, works flexibly, beyond contracted hours whenever necessary and going the extra mile when needed
− Self-awareness - supports others to manage stress, able to contain emotion within the team, working with humility to improve performance accordingly
− Respect for others, facilitating good team work and supporting work colleagues; honesty in dealing with people, delivering difficult messages sensitively but directly in a timely and appropriate manner
− Positive mental attitude- Recognising good mouthing is an antidote to bad mouthing.
− Tenacity – resilient, coping with setbacks and perseveres in the face of adversity, containing the anxiety of others
− Shows integrity is reliable and trustworthy, going that extra mile when necessary
− Fitness - able to maintain a suitable level of fitness


You can download an application form here.
Please send all completed application forms to Shelley at [email protected] or to Jerry Green Dog Rescue, Brougton, North Lincolnshire, DN20 0BJ. Closing date 7th September 2018.
If you would like any further information regarding this role please call our Deputy CEO, Shelley, on 07551 123857.