Position: Dog Welfare Assistant

Hours: 37.5 hours per week on a rota basis to include weekends

Location: Jerry Green Dog Rescue, Marsh Lane, Algarkirk, PE20 2BB

Closing date: 4th February 2022

If you would like to apply, please complete an application form and forward to: [email protected]

Main Purpose of the Job:

To promote the Mission, Vision, Values and Core Principles of Jerry Green Dog Rescue, taking a positive and happy approach to supporting a workplace that celebrates success and learns from mistakes.  Be responsible for meeting appropriate standards of performance.

To support the Centre Manager to fully utilise our resources, to maximise Centre productivity and deliver against the Centre's Plan. To ensure that all dogs are cared for as outlined in our Dog Welfare Policies and ensure that the Centre maximises Rehoming opportunities.

To exploit every Rehoming opportunity presented to enable an efficient and customer friendly approach to those wishing to adopt/rescue a dog. 

Be an Ambassador for the Charity, taking every opportunity to fundraise, build supporter relationships and make lasting friendships.

Support, nurture, train and include our unpaid workforce, being proactive in developing our volunteers so that they feel a valued part of our team.

To educate potential new owners and the general public, in and outside the Centre, in the care and welfare of their dogs.

Take an active role in the Dog Welfare Assistant Peer group, sharing learning and experience.

To promote the Enterprise services at the Centre, where applicable, to adopters, supporters and customers at every available opportunity.

Key Tasks and Responsibilities:

Work as directed by the Centre Manager in any area that you are suitably trained to do so.

Work in accordance with Jerry Green Dog Rescue procedures and conduct intake, pre-assessments, and carry out dog assessments, highlighting any concerns or potential barriers to rehoming (or admission) to the Centre Management Team.

Ensure dogs that are available for rehoming are positively promoted to maximise adoption and supporter opportunities across all available channels.

Be supportive of dogs moving within the organisation to enable an expedient rehoming.

Assist customers to select dogs through the Meet&Match® process, appropriate to the circumstances by providing, customer friendly, accurate and relevant information and advice. Approaching each dog and adopter as an individual and making decisions as a collective on those dogs that might be suitable. Ensuring that adopters are fully advised and provided with suitable equipment to welcome their new dog home, via our Centre shop services.

Care for all dogs at in the Rescue Centre, in an appropriate and welfare friendly manner, to include cleaning of kennels, grooming, feeding, enrichment, exercise and administration and recording of medication as required.  Maintaining a high standard of good hygiene practices and good housekeeping across all areas of site at all times.  

Deliver training programmes to those dogs in our care who require additional support under the guidance of the Centre Trainer or Centre Management team.  Ensure that accurate records are kept.

Maintain accurate records on our dog management database, to include admission, adoption and behaviour, financial and veterinary information, as well as ensuring that all customer information is shared with the relevant function.

Where required, work in Reception, supporting administration, for both the rescue Centre and the enterprise services

Ensure the highest standards of customer care are delivered to all Centre visitors and contacts, by presenting a professional and friendly approach both face to face and on the telephone.

Be an Ambassador for the Charity exploiting fundraising opportunities at all times. Support other functions with activities, such events, talks, and education activities, as required. To take responsibility for asking directly for support, be that for funds through our Regular Individual Giving, one-off donations, goods and services, or voluntary and supporter opportunities.

Support and nurture our unpaid workforce in the Centre, ensuring they feel part of the team and have access to your knowledge and experience to aid them in their volunteering role.

Be able to conduct themselves in a calm and professional manner around euthanasia decisions at the Centre, demonstrating emotional resilience and supporting colleagues both paid and unpaid throughout the decision-making process. 

To positively promote the benefits of our insurance partnership, our shop goods and our Enterprise Services to add value to the customer service experience.

Provide overnight site cover, when required, to cover the Centre Manager for annual leave, TOIL and sickness.  Ability to demonstrate flexibility with this provision is an expectation of the role to cover dog welfare emergency situations in the absence of the Centre Manager.

Adhere to all Health and Safety requirements, taking personal responsibility for your safety and the safety of others, reporting any concerns and incidents to the Manager or the Rescue Supervisor.

Undertake training as required, internally or externally as required, and take a proactive view to personal CPD training

Undertake other reasonable duties as required.

Person Specification

 

Criteria

Desirable

Qualifications & Experience

·                  Qualified to National Diploma Level or NVQ 2 or equivalent in animal care/welfare

·                  Paid or voluntary experience of working in a dog rescue environment

·                  Have a good level of written and verbal communication skills and be able to discuss the welfare and management requirements of dogs within a team environment and members of the public.

·                  Canine specific qualifications above that of NVQ2

·                  Customer Care qualification.

Dog Welfare Experience

·                  Able to understand and implement the dog welfare policy, standards and procedures, treating each dog as an individual, recognising their needs and adapts approach

·                  Able to complete intakes, carry out dog assessments to understand their behaviours and needs and able to make a positive and constructive contribution to the develop of individual dog’s care plans

·                  Looks after facilities to ensure they remain fit for purpose

·                  Ability to work flexibly, willing to work beyond contracted hours to meet the welfare needs of the dogs

·                  Maintains a suitable level of fitness to carry out the duties required of the role   

 

Administration

·                  Understands the importance of, and has the ability to record accurate information in relation to dog records, particularly post adoption contact and support and shop sales

·                  Works to strict Health & Safety procedures

·                  Team working within a Centre environment, including volunteers

·                  Supports Fundraising and Communications in all areas of work

 

 

Profile and Reputation

·                  Able to assess and understand the desires of the public who visit us, particularly Meet&Match ®

·                  Good communication skills to offer good customer care promoting a positive, helpful, honest and friendly environment to ensure they leave with a great impression

·                  Ability to make sales from fundraising activities

·                  To hold a full, clean drivers license for no less than 1 year and be over the age of 21 (due to insurance restrictions)

 

 

Aptitude/Behaviours

·                  Self-motivated – able to spot opportunities for service improvement, works flexibly, beyond contracted hours where necessary. Able to spot new opportunities on boarding supporters and building Enterprise

·                  Self-awareness – able to manage own stress and resilience in a challenging environment, remaining objective and stable in stressful situations.

·                  Respect for others – contributes towards good team work across a variety of roles, supporting work colleagues; honesty in dealing with people, delivering difficult messages sensitively but directly in a timely and appropriate manner to a range of individuals

·                  Tenacity – resilient, coping with setbacks and perseveres in the face adversity, containing own and others anxiety

·                  Shows integrity – is reliable and trustworthy, going the extra mile when necessary

·                  Fitness – able to maintain a suitable level of fitness to be able to perform the role