Position: Centre Trainer (responsible for Behaviour and Training)

Hours: 37.5 hours per week on a rolling rota

Salary: £11.08 per hour

Location: Jerry Green Dog Rescue, Warsop Lane, Blidworth, Nottingham, NG21 0PG

Closing date: 30th September 2021

If you would like to apply, please complete an application form and forward to: [email protected]

Main Purpose of the Job:

  • To support the Centre Manager to promote the mission, vision and values of the organisation, working with the organisations Core Principals.  Ensuring quality standards, so that all dogs are cared for as outlined in our Dog Welfare policies. in addition, support the Centre staff and volunteers to maximise their skills for the benefit of the dogs in our care.
  • To identify problem behaviours, whilst also assessing risk and welfare in relation to dogs, and lead the work with these dogs to change their behaviour, with an aim to secure them the best chance of a successful transition to a home. 
  • Taking the lead in setting training and behaviour plans, working with the management team to ensure they are delivered.
  • To support dogs, where it is necessary to receive veterinary support when related to behaviour.
  • To take responsibility for those dogs in Special Measures who require significant support and behaviour modification and in addition, when necessary and appropriate make welfare, and risk led recommendations.
  • To support all staff and volunteers to further develop skills in dog behaviour and training. Sharing knowledge and supporting prospective adopters or members of the public.
  • Work as part of the Centre Trainer peer group, supporting all Jerry Green Centres, to share best practice and knowledge. In addition, support project work.

 Key Tasks and Responsibilities: 

  • Work with the Management Team to support and advise on the suitability of dogs for behaviour modification, develop and deliver Jerry Green Dog Rescue behaviour plans.
  • If required, care for all dogs at the centre in an appropriate and welfare friendly manner, to include preparation of kennels, grooming, feeding, exercise and administration of medication as required.
  • Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach both face to face, on the telephone and all other communication methods including social media.
  • Provide centre staff and volunteers with on-going training in areas such as dog behaviour, training and welfare, to support and develop them in their roles.
  • Help develop Dog Welfare Assistant’s knowledge in order to positively promote dogs through ‘Meet & Match’ appropriate to their circumstances by providing accurate and relevant information and advice. To deliver Meet & Match visits for dogs that require additional training support.
  • Support adopters prior to and post adoption through various forms of communication, dependent on individual needs.
  • Facilitating good team working with staff, volunteers, and other centres including contributing to training programmes, presentations and other resources, connecting and liaising with other organisations to share learning and best practices.
  • Engagement and participation in talks, writing website and newsletter articles, including implementing social media policy to positively promote our work with dogs on social media platforms and via our website.
  • Contributions to communications with examples of case studies, new developments, successes to share.
  • Maintain accurate and up to date records on the dog management database to include admission, adoption, and behaviour, financial and veterinary information as well ensuring that customer information is shared with Central Office in line with current UK legislation.
  • Be active in raising the profile of JGDR taking a proactive approach with fundraising, publicity and education events and activities.

 Person Specification

 

Essential 

Qualifications & Experience

 

·     Degree qualified or extensive experience in rescue with significant, relevant CPD.

·     Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare.

·     Paid or voluntary experience of working in a dog rescue environment or equivalent.

·     Willing to work beyond contracted hours to meet the welfare needs of the dogs where necessary. 

Understanding

of the

importance of ensuring

of good dog welfare

 

·     Ability to actively contribute to the dog welfare policy, standards and procedures.

·     Ability to manage and complete projects and in addition manage multiple tasks.

·     Experience of working with dogs to modify or change behaviour.

·     Ability to develop and deliver skills development in colleagues.

·      Passionate about continuous improvement of the welfare of dogs across the whole organisation, actively participate in the Centre Trainer forum to develop good practice.

·      Expertise gained through training or experience with evidence of making a positive contribution to dog welfare.

·      Can demonstrate knowledge and experience at ensuring facilities are safe and fit for purpose for visitors, staff and dogs alike.

·       Evidence of accurate records keeping, particularly post adoption contacts and support, referrals, and euthanasia.

·       Evidence of working with a pragmatic and realistic approach to achieve the optimum results. 

 

Administration & Operations

 

Understands the importance of, and have the ability to ensure accuracy of dog records at all time. This relates to but is not limited to post adoption contact and support, referrals, euthanasia’s, and foster insurances; keeps quality records of contact with vets and outside organisations.

·      Supports Fundraising and Communications in all areas of its work.

·      Evidence of having worked in a strict health and safety environment.

·      Evidence of having maintained animal welfare and training equipment and facilities.

·      Is aware of and can demonstrate record keeping in-line with current UK legislation

Customer Care

 

·       Experience of assessing and understanding needs of the public who visit rescue organisations.

·       Experience of matching dogs to potential adopters (Meet & Match®)

·       Provide examples of excellent customer care and building of good relationships with customers.

·       Experience of post adoption support.

·       Public speaking experience.

·       Experience writing and delivering training materials (including but not limited to: behaviour reports, articles for website and newsletter etc.)

·       Able to facilitate good team working with staff, volunteers, and other Centres, connecting and liaising with other organisations.

·        Full, clean UK driving license.

·        Able to communicate effectively in verbal, written and electronic media.

·        Demonstrate confidence in the use of IT packages including MS Word, Excel, PowerPoint, and willing to learn other commercial and bespoke packages within the organisation. 

Aptitude/Behaviours

 

·       Self-motivated – works towards continuous improvements in behaviour with high ethical standards both personally and professionally.

·       Self-awareness – can remain objective and manage own workload whilst working independently and also as part of a team. In stressful situations, is able to remain professional at all times. Is empathetic when working with internal and external stakeholders. Can deliver difficult messages sensitively but directly in a timely and appropriate manner. Ability to work flexibly, beyond contracted hours to meet the welfare needs of the dog where necessary, by going that extra mile.

·       Positive mental attitude – recognising that a positive attitude will encourage positivity in others.

 

 The candidate may also be required to do activities outside of those described above if deemed necessary by the organisation.